Hop N Shop
At Hop N Shop, customer satisfaction is our top priority. We take great care to ensure that every rare coin and historical stamp you purchase is authentic, well-preserved, and accurately described. However, we understand that sometimes situations may arise where a return or refund is required.
Please read our Refund and Returns Policy carefully to understand how we can assist you.
1. Eligibility for Returns
- Returns are accepted only if the item received is damaged, incorrect, or not as described on our website.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
- The return request must be initiated within 7 days of delivery.
2. Non-Returnable Items
Due to the nature of our business, the following items cannot be returned or refunded:
- Rare coins and stamps purchased through auction or clearance sale.
- Items that show signs of use, handling, or tampering.
- Custom or personalized orders.
3. Return Process
To initiate a return:
- Contact us at +91 92187 92000 or email us at [your email address] with your order details and reason for return.
- Our team will verify your request and provide you with return shipping instructions.
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your return.
4. Refunds
- Approved refunds will be processed within 5–7 business days after receiving the returned item.
- Refunds will be credited back to your original payment method.
- In case of partial refunds (if applicable), only the value of the returned item will be refunded.
5. Shipping Costs
- If the return is due to our error (wrong or damaged item), we will bear the return shipping cost.
- For all other cases, the customer is responsible for return shipping charges.
6. Damaged or Missing Items
If your item arrives damaged or is missing from your order, please contact us within 48 hours of delivery. Include photos or videos of the package and product for quick resolution.
7. Contact Us
If you have any questions about our Refund and Returns Policy, feel free to reach out to us:
📞 Phone: +91 92187 92000
📍 Address: 165/12, Nav Vihar Colony, Opp. Paradise Resort, Paonta Sahib – 173025 (H.P.) refunds and returns.